Custom Knowledge Checks

All training programs have two goals in common: for learners to remember what they’ve been taught, and for learners to apply their knowledge on the job. We developed a few tools for Nissan that help accomplish both.

After reading online articles, learners can complete knowledge checks to test their knowledge. We developed a variety of options, including standard multiple-choice and fill-in-the-blank, and one that mimics learners applying knowledge on the job with questions posed by customers.

Each type provides the learner with immediate feedback, clear progress, and the ability to review answers before trying again.

The scenario knowledge checks have some unique benefits. Instead of asking “What button do you press to activate Siri Eyes Free?” the question is phrased as it would be coming from a customer: “How do I activate Siri Eyes Free?” In addition to being the type of questions a customer might ask, questions can require more complex answers — not just what button to press, but also how long to press it — similar to how they should be explained to a customer.

With an audience-specific text option, the scenario challenges sales consultants to “make the sale.” Enough right answers, and the customer is ready to buy. Too many wrong answers, and the customer walks away. Feedback on each question is seen on the customer’s face (a smile or a frown) and in thought bubbles.